I am sorry that your original email was lost, and we did not respond to you, regarding your experiences when you recently traveled with us. With a bit of searching, I was able to find your email, and I will be happy to address your concerns.
I was very sorry to read that you had check in issues in Seattle. We always want our elite members to experience the best in check in and processing, and so I apologize to you, if this is not what you experienced in Seattle, and also in Raleigh, when our agent did not treat you in a respectful and polite manner.
Additionally, we want your checked bags to be delivered quickly to you, upon arrival at your destination. I apologize that that did not happen upon your arrival at Haneda.
As a gesture of concern for all of these issues, and of course, because we did not respond to your original email right away; I will email you a travel certificate for $XXX. It will arrive at this email address within 3 business days, and it is my hope you will accept our sincere apology, and will enjoy using it at some point in the future, so that we can have the chance to win back your trust.
We thank you for flying with us, and for being a highly valued Premier 1K elite member.
Again, I am sorry for your experiences, and I am very glad that I could review this for you and address your concerns.
Kindest regards to you.
Corporate Customer Care